HR & Recruitment
Recruiting & Staffing
- Contract Recruiting for ebb and flow production needs, based on company headcount goals
- Direct Hire Placements focused on retention and best role alignment
- Focused team professional development to include sourcing tactics, effective interviewing skills, documentation, sense of urgency, hiring manager communication, time management, social media recruitment and keeping all progress within EEOC/ OFCCP guidelines.
- Process analysis, design, process improvement, and metrics analysis to increase production, decrease error rate, increase recruitment efficiencies and customize to your companies growth.
- Data analytics on the full talent acquisition process, cycle time each stage, and provide weekly updates on all steps, obstacles, and successes. Our hiring managers are the decision makers of their teams success, our reporting supports the efforts and aligns the relationships.
HR Business Partner
- HRIS administration in ICIMS, Salesforce, SuccessFactors, Taleo, ADP, and UltiPro, Migrated ATS systems from ICIMs to UltiPro, establish SOP’s for talent acquisition and payroll processing.
- Employee Relations/ Level 1 & 2 Human Resources support for call center of 1500 associates.
- Risk, Compliance, provided guidance on ADA, FLSA, Disability Leave, ADEA regulations for (non)exempt and project-based employee’s in all 50 states.
- Training and New Hire Orientation for call center staff, healthcare staff, operations, developed training guides, mentoring program for career pathing for (non)exempt staff, develop KSA’s to support department, creating training/onboarding, handbooks and operational strategies.
- Workforce analysis for staffing projections, performed job analysis on each role within the business unit to determine appropriate pay ranges, essential functions and KSA’s.
Vendor Management and Contract Administrator
- Establish vendor vetting matrix to ensure quality in service or product deliver
- Create criteria for RFP submissions including product overview, industry expertise, and ability to deliver consistently on an annual basis, align to audit checklist
- Create QBR to review vendor abilities on quality versus cost
- Education & Support to companies to ensure best value to product delivery in a competitive environment
- Audit and provide contract templates to ensure legal responsibilities to both vendor and client
- Establish single point of contact versus scattered responsibility, which ensures high production in lieu of lost revenue